Last updated: August 20, 2025

At Yalla Raha (“Yalla Raha,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through yalaraha.com (the “Website” or “Store”).

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Website, place an order, contact us, or otherwise interact with our services, we may collect information including:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order and purchase information
• Payment and transaction information
• Information you provide when contacting customer support
• IP address
• Browser and device information
• Website usage information
• Information collected through cookies and similar technologies

We collect only information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Process payments
• Arrange delivery of your purchases
• Send order confirmations and shipping updates
• Provide customer service and support
• Respond to questions and requests
• Prevent fraud and unauthorized transactions
• Improve our Website, products, and services
• Understand how customers use our Website
• Provide relevant marketing and advertising where permitted by law
• Comply with legal and regulatory obligations

3. Payment Information

Payments may be processed through third-party payment providers.

Yalla Raha does not generally store your complete payment card information on our own servers. Payment information is handled by the applicable payment processor according to its own security and privacy practices.

4. Cookies

We may use cookies and similar technologies to:

• Keep the Website functioning properly
• Remember preferences
• Understand Website traffic
• Analyze customer behavior
• Improve our services
• Support advertising and marketing activities where permitted

You can control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

5. Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business, including:

• Payment processors
• Shipping and logistics companies
• Suppliers and fulfillment partners
• Ecommerce and Website service providers
• Analytics providers
• Advertising and marketing providers
• Customer-support providers
• Professional advisers
• Government authorities where legally required

We do not sell your personal information as part of the ordinary operation of our Store.

6. Dropshipping and Fulfillment

Yalla Raha may work with third-party suppliers and fulfillment partners to process and deliver customer orders.

When necessary to fulfill an order, we may provide these partners with information such as your name, shipping address, contact information, and order details.

These parties use the information provided to perform services related to your order.

7. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where applicable
• Request a copy of certain personal information

To make a privacy-related request, contact us using the information below.

10. Children's Privacy

Our Website is not intended for children who are not legally permitted to use ecommerce services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Yalla Raha
Email: support@yalaraha.com
Business Address: 23 Thomson Road, UNIT B, 11/F YAM TZE COMM, Wan Chai, Hong Kong Island, Hong Kong SAR