Return & Refund Policy
Last updated: August 22, 2026
At Yalla Raha, we want you to be satisfied with your purchase. If you need to request a return or refund, please review the policy below.
1. Return Period
You may request a return within [INSERT RETURN PERIOD, e.g. 30 DAYS] of receiving your order, subject to the conditions below and any mandatory consumer rights applicable in your country.
2. Return Eligibility
To be eligible for a return, the product generally must:
- Be unused or only reasonably inspected
- Be in its original condition
- Include original packaging where reasonably possible
- Include all accessories and components
- Not have been damaged through misuse, improper installation, or negligence
Certain products may be excluded from returns where permitted by applicable law.
3. Non-Returnable Items
Returns may not be accepted for products that:
- Have been used beyond reasonable inspection
- Have been damaged by the customer
- Are missing essential components
- Have been modified or altered
- Otherwise fall within a lawful return exclusion
Mandatory consumer rights are not affected by these exclusions.
4. How to Request a Return
Before sending any product back, contact us at:
Please include:
- Your order number
- Your name
- The product you wish to return
- The reason for the return
- Photos or videos where relevant
Please do not send a product to any return address without first receiving return instructions from Yalla Raha.
5. Return Shipping Costs
Unless the product is defective, damaged on arrival, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for return shipping costs.
If the return is caused by an error on our part, or the product is defective or damaged on arrival, we will determine the appropriate resolution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs where applicable.
6. Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method.
The time required for a refund to appear in your account depends on your payment provider or financial institution.
7. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, contact us as soon as reasonably possible.
Please provide photographs or video showing the issue and the packaging where relevant.
We will review the situation and determine an appropriate resolution.
8. Exchanges
We may offer exchanges subject to product availability.
If an exchange is unavailable, an eligible customer may receive a refund or another appropriate remedy in accordance with this policy and applicable law.
9. Order Cancellation
If you wish to cancel your order, contact us as soon as possible after placing it.
We will make reasonable efforts to cancel an order before it enters processing or shipment.
Once an order has been shipped, cancellation may no longer be possible and you may need to follow the return procedure.
10. Refund Exceptions
We reserve the right to refuse a refund where a return does not meet the eligibility requirements of this policy, except where applicable law provides otherwise.
11. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove, restrict, or replace any mandatory rights you may have under applicable consumer-protection laws.
12. Contact Us
For return and refund requests:
Yalla Raha
Email: support@yalaraha.com
Business Address: 23 Thomson Road, UNIT B, 11/F YAM TZE COMM, Wan Chai, Hong Kong Island, Hong Kong SAR